1. What types of lights do you sell?
We offer a wide range of lighting products, including pendant lights, floor lamps, table lamps, and wall sconces. Our collection features modern, minimalist, and luxury designs to suit different styles and spaces.
2. Are your lamps compatible with LED bulbs?
Yes! Most of our lighting products are compatible with energy-saving LED bulbs. Please check individual product descriptions for specific details.
3. Can I adjust the length of hanging lights?
Many of our pendant and hanging lights come with adjustable cords or rods. You can modify the height to fit your space. Refer to the product page for adjustment ranges.
4. Do your lights come fully assembled?
Some items arrive fully assembled, while others may require minimal installation. We include clear instructions and installation accessories in the package.
5. What materials are your lights made from?
Our lights are crafted from high-quality materials such as metal, glass, wood, bamboo, rattan, and premium plastics, ensuring durability and stylish design.
6. Do you ship internationally?
Yes! We offer international shipping to many countries. Shipping costs and times vary depending on the destination. Please see our Shipping Policy for details.
7. How long will it take to receive my order?
Orders are usually processed within 1-3 business days. Delivery times vary by location, generally taking 5-7 business days for most destinations.
8. Can I return or exchange a product?
Of course! We offer a hassle-free return and exchange policy within 30 days of receiving your order. Please review our Return Policy for more information.
9. How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to check the delivery status anytime.
10. How can I contact customer service?
Feel free to email us at service@twilux.shop or call us at +1 (832) 890-0968. We’re happy to help with any questions or concerns.